Shipping & Returns
SHIPPING & RETURN POLICY
SHIPPING:
Orders will be processed and shipped usually within 2-7 business days once credit card authorization and verification have been obtained. Order processing and shipping may take longer during holidays and sale periods and may also vary depending on item stock and availability. Custom and personalized orders may take up to 21 days. All customers will receive a confirmation email with tracking information when the order has shipped.
Free shipping is offered for the 48 contiguous states (and Washington DC).
We offer shipping to Hawaii, Alaska, and Puerto Rico for a flat shipping rate of $50.
We offer domestic expedited shipping options at checkout. Rates will apply. All shipping fees are non-refundable.
Next-Day & 2-Day Shipping
Orders placed by 10:00 AM EST qualify for same-day shipment. Orders placed after 10:00 AM EST will ship the next business day.
Please note: Saturday and Sunday are not delivery days.
All merchandise shipped from jennifermillerjewelry.com will be shipped via FedEx or USPS. All orders over $400 will require a signature at the time of delivery. FedEx does not deliver to Post Office Boxes.
SAFE SHIPPING PROTECTION:
With our Safe Shipping Protection, you can ensure that your package arrives safely. Just add this option to your order for a fee at checkout. Shipping protection covers stolen and missing packages during transit/shipping, items damaged during transit/shipping, and packages marked delivered but not received.
Shipping protection starts once the package is shipped and ends when the package is in your hands (unless different arrangements are requested and agreed upon). Please remember that shipping protection doesn't start when a shipping label is created; it begins when the shipping carrier scans it.
Please note that the shipping protection for your package will end under the following circumstances:
- Your package has been safely delivered to your intended destination without any damage.
- In case your package does not reach its final destination, you can request a service that will be approved or denied after reviewing your request.
In the case of damaged items, protection ONLY covers any damage that occurred during shipment. Please note that any damage that occurs after delivery is not covered by the shipping protection policy. This service is non-refundable.
Once your package has been delivered, you will have only 3 days to submit a shipping protection request. If you wish to submit a claim, kindly email us at websales@jennifermillerjewelry.com.
INTERNATIONAL SHIPPING:
We are excited to announce that we have partnered with Zonos, a third-party specialist, to provide excellent service to our international customers. All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs, and duties put into place by that country. Jennifer Miller Jewelry is not associated with these fees. All fees are to be paid for by the customer at checkout. For more information, please refer to the destination country's trade agreement with the product's country of origin.
HOW INTERNATIONAL SHIPPING WORKS
Your country flag will automatically display in the lower left corner of your screen. If you are shipping to a different country, simply click on the flag and select the appropriate country. You may click on the flag at any time to see estimated duties and taxes based on the items in your cart.
Once you select ‘proceed to checkout’ and enter your shipping address, you will be provided with international shipping costs as well as duties, Jennifer Miller Jewelry will charge your credit card for the entire purchase. We will process the order and ship the items to your international address. All international orders ship via FedEx require a signature.
INTERNATIONAL SHIPPING AND RETURNS
Please see our return policy below. Please note: All international returns are subject to additional shipping charges based on taxes, tariffs, and duties put into place by that country. All return fees are to be paid for by the customer. Jennifer Miller Jewelry is not associated with these fees.
Preorder Cancellations
To request a cancellation for a preorder, please contact our Customer Service team at websales@jennifermillerjewelry.com and include your order number so we can review your request and assist you. Cancellations cannot be accepted once your order has shipped.
FREE GIFT WRAP
Customers will receive free gift wrapping on all online orders. Any online order will be packaged in or with a special Jennifer Miller Jewelry box.
RETURNS FAQ:
What is your return policy?
All full-price merchandise purchased on our website is eligible for return when a return request is submitted within 7 days of delivery. How your return is processed depends on your order’s subtotal, before taxes, shipping, and discounts. If your subtotal is under $1,000, please use our Returns Portal. If your subtotal is $1,000 or more, you must email Customer Service to start your return, even if you’re only returning an item that costs less than $1,000. Please see our How do I start a return? FAQ below for more information.
To be eligible for a return, items must meet the following criteria:
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Items must be unworn, unused, and in their original condition, with the silver Jennifer Miller ticket still attached.
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When shipping your return, please pack your items securely using appropriate protective packaging to help prevent damage in transit.
Final Sale: Engraved, custom-made, modified, Deal of the Day (DOTD), and all sale merchandise are final sale and are not eligible for returns or refunds. This includes all items purchased from our Sale and Last Chance collections.
Approved refunds will be issued to the original form of payment used by the purchaser within 7 business days of receiving and inspecting the returned item, unless otherwise noted.
For information about exchanges, please see our Can I exchange my item? FAQ.
How do I start a return?
The return process depends on your total order value before taxes, discounts, and shipping.
For orders under $1,000:
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Visit our Returns Portal.
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Enter your email address or phone # and order #
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Select the item(s) you wish to return and submit your request.
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Review your refund summary and follow the instructions to get your return shipping label. The cost of the label will be deducted from your refund, and the portal will show you the full breakdown before you finalize your return.
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Pack your items securely and drop off your package with the designated carrier.
For orders of $1,000 or more:
If your order subtotal was $1,000 or more, all returns must be started through our Customer Service team, even if you’re only returning one item that costs less than $1,000. Please email websales@jennifermillerjewelry.com to request a Return Authorization (RA#).
Once you have your RA#, you can choose one of two options:
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Use your own return label. We strongly advise insuring your package for the full value of the item(s). JenniferMillerJewelry.com is not responsible for shipments that are damaged or lost in transit.
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Let us provide a label for you. We will make sure your package is insured, and the cost of the label will be deducted from your refund.
Pack your items securely and make sure your RA# is visible on the outside of the package.
How much does return shipping cost?
While we offer complimentary shipping on all U.S. orders, return shipping is the customer’s responsibility. For your convenience, we provide an insured return label, and the cost will be deducted from your refund. You’ll see the exact cost before your return is finalized.
For orders of $1,000 or more, you may also choose to use your own insured return label. Please see “How do I start a return?” above for details.
Can I exchange my item?
To request an exchange, please contact our Customer Service team at websales@jennifermillerjewelry.com within 7 days of delivery. All items must be unworn, unused, in their original condition, and have the silver Jennifer Miller ticket attached. Exchanges are subject to eligibility and availability.
Can I return an online purchase to a retail location?
Yes. Online purchases may be returned in person at any of our retail locations within 7 days of delivery. No return request is needed ahead of time, just bring your item and proof of purchase, such as your order confirmation or invoice. The item must meet our return requirements and have the original silver Jennifer Miller ticket attached.
Can gift recipients return an item?
Gift recipients are eligible for merchandise credit, provided the item meets our return requirements.
Are international orders eligible for returns?
International orders may be returned within 14 days of delivery, provided the item meets our return requirements. All return shipping costs, taxes, and duties are the responsibility of the customer. Please email websales@jennifermillerjewelry.com for assistance with an international return.
What if my order arrives damaged or I receive an incorrect item?
If your order arrives damaged, faulty, or contains an incorrect item, please do not go through the Returns Portal. Instead, contact our Customer Service team at websales@jennifermillerjewelry.com right away for assistance.
To help us review your request as quickly as possible, please provide:
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Your full name
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Your email address
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Your order number
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The name or description of the item
Please also include clear photos showing:
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The damage, fault, or issue with the item
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A full image of the item
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The silver Jennifer Miller ticket and any relevant product tags, if applicable
Please do not return any damaged or faulty items unless advised to do so by our Customer Service team. Our team will review your request and advise you on the next steps.
What is your holiday return policy?
We want you to shop with confidence this season. For purchases made between November 1, 2026 and January 2, 2027, returns are accepted through January 22, 2027 for a refund to the original form of payment. Please note that engraved, custom-made, modified, Deal of the Day (DOTD), and all sale merchandise remain final sale and are not eligible for return. Our standard 7-day return policy applies to purchases made outside of the holiday return period.
EU Customers – Right of Withdrawal
If you live in the European Union, you may withdraw from your purchase within 14 days of receiving your order, without giving a reason. The 14 days start on the day you receive the last item in your order. This applies to all items, including those marked Final Sale or Deal of the Day, except as noted below.
Exceptions: In accordance with Article 16(c) of the EU Consumer Rights Directive, the right of withdrawal does not apply to goods made to your specifications or clearly personalized, such as engraved or custom-made items.
How to withdraw: Email websales@jennifermillerjewelry.com with your name, order number, and the item(s) you wish to return. We’ll confirm receipt by email.
Returning your item: Please send the item(s) back to us within 14 days of notifying us of your withdrawal, with reasonable care. You are responsible for the cost of returning the item to us.
Gift WITH PURCHASE:
If your order included a gift with purchase, we kindly ask that the gift be returned along with any items from your order. To be eligible for a full refund, the gift must be included in its original condition and packaging. If the gift is not returned, or is returned damaged or not in its original condition, the retail value of the gift will be deducted from your total refund.
REPAIRS:
We will attempt to repair any worn or used merchandise purchased from JenniferMillerJewelry.com. Shipping charges are the responsibility of the customer. Please include a copy of your invoice. If you do not have the original invoice, please include your full contact information.
PLEASE NOTE: Pending the nature of the repair, there may be a repair charge. Some items might be non-repairable.
Please send repairs to:
Jennifer Miller Jewelry
972 Lexington Avenue
New York, NY 10021
Attn: Repairs
Please send returns/exchanges to:
Jennifer Miller Jewelry
5 Via Mizner/Worth Ave
Palm Beach, FL 33480
Attn: Returns/Exchanges
PRICING & PRICE ADJUSTMENTS:
Prices are subject to change. JenniferMillerJewelry.com is unable to offer price adjustments.
Per our policy, all special orders are not legible for discounts or returns.
Deal Of The Day styles are final sale and cannot be combined with any other sales or coupons.No adjustments on prior purchases or on merchandise purchased in stores or at any Jennifer Miller Jewelry trunk show. Exclusions apply.
QUESTIONS?
If you have any questions about the above information please contact Websales@JenniferMillerJewelry.com.
Ver. 04.04.22